Your customers are the core of your business. It is important that everything you do is centered around your customers’ needs. Do you have a customer-centric approach to business? How are you incorporating the customer service basics into your model?
Follow the three simple ABC’s to guide you:
A – Attitude
Ensure that you and your team display a positive attitude. This can be measured through your tone, body language and even your appearance.
B – Business Knowledge
Position yourself as an expert and you will gain customer confidence. Ensure your team understands your brand and image, product or service and service standards for handling customers.
C – Customer Oriented Service
Train your team to conduct business and all customer interactions in a courteous, professional and respectful manner.
Consistently incorporate the ABC’s of customer service into your business model to generate repeat business and keep your customers coming back.
For more information about customer service standards and how it can help you increase your sales, contact us at info@karenjonesconsulting.com.
